Mondial Assistance Italia S.p.A. on privacy
Mondial Assistance Italia S.p.A. understands that in this age of rapid technological advances customers may have concerns about the privacy of the information they provide. Mondial Assistance Italia S.p.A. believes that an individual's Personal
Information should be handled with the utmost respect and we are committed to protecting their privacy and confidentiality. It is important to us that our customers are confident that their Personal Information will be treated with the necessary degree of
privacy. Our aim is to ensure that our customer information is handled in a responsible and reliable manner.
Why do we need customer’s information and how do we use it?
Mondial Assistance Italia S.p.A. collects the Personal Information we need to provide a number of diverse services to our customers and clients. This information usually includes an individual's name, address, contact details and other
information specific to the service we are providing.
In relation to our travel insurance services the information we request allows us to assess risks and administer insurance cover and claims. In some instances we will need to collect sensitive information about our customers health and medical
history depending on the type of service provided. We also need to know all similar details of any other person’s travelling and any medical condition you or they may have.
If you decide to purchase travel insurance, we then need to know your credit or debit card details. This information allows us to process and issue your policy booking and to send through your policy wording and certificate by fax, post or email.
We subsequently use the information to handle any assistance or claim you, or the person’s travelling with you, may have.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information.
What security do we use to protect customer information?
When you purchase your insurance, we offer the use of secure server software that encrypts all information you input before it is sent to us. This ensures that the information is reasonably protected against unauthorised interception.
In order to comply with our obligations we follow strict security procedures in the storage and disclosure of information which has been given to us, to prevent unauthorised access to that information.
Our use of "cookies".
Cookies are small pieces of information that are stored by your browser on your computer's hard drive.
Mondial Assistance Italia S.p.A. do not use “cookies” of this nature and your use of the insurance site will not result in any additional information being stored on your computer without you requiring it to be stored.
Security of information
Mondial Assistance Italia S.p.A. considers the security of our customer's Personal Information as an important and necessary part of the responsible management of our corporate data. Mondial Assistance Italia S.p.A. therefore takes all reasonable steps
to ensure that their information is secure and is safeguarded from loss, misuse, unauthorised access, modification or disclosure. All information is kept on a specifically designed database for Mondial Assistance Italia S.p.A.'s use only. We will only
disclose Personal Information in order to fulfil our obligations in respect of the provision of services to our customers.
Access to Personal Information
It is important to Mondial Assistance Italia S.p.A that our customers' Personal Information is accurate, complete and up to date. Please contact us at any time to access, update, correct, or revise your Personal Information on +39 02 23695.1 or email comunicazione@mondial-assistance-italia.it
If you feel that your Personal Information has not been protected or have any questions about the way your Personal Information has been handled, please contact us on +39 02 23695.1 or email comunicazione@mondial-assistance-italia.it
Your consent
In using the Mondial Assistance Italia S.p.A. website, you consent to the collection and use of this information by Mondial Assistance Italia S.p.A. in the ways described above.
Notification of changes
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.
